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FREQUENTLY ASK QUESTIONS - GENERAL
FREQUENTLY ASK QUESTIONS - NON PERISHABLE PRODUCTS
FREQUENTLY ASK QUESTIONS - FLOWERS ONLY / FLOWERS WITH NON PERISHABLE PRODUCTS
FREQUENTLY ASK QUESTIONS - FLOWERS ONLY / FLOWERS WITH PRODUCTS
• When do we deliver?
We currently deliver only on Mondays to Fridays, excluding national holidays, Federal Territory Day (Kuala Lumpur) and Selangor state holidays. We hope to expand this service to the weekends in the near future.
• Where do we deliver?
We only deliver our flowers within the Klang Valley (Kuala Lumpur, Petaling Jaya, Damansara, Puchong, Shah Alam, Klang and Port Klang). For delivery postcodes and map, please click here - Shipping & Return
• Can I order flowers in advance?
Yes, you can order up to 14 days in advance. The reason we don't allow for ordering any further in advance is because our master florist only work with the finest and freshest flowers. It allows us to ensure that every bouquet/floral arrangement is as fine and fresh as you're expecting it to be.
• Can I order for same-day delivery?
No, currently we don’t provide same-day delivery. Our cut-off time for next-day delivery will be at 1600 hour (4pm) Malaysian standard time. If you make your purchase before 4pm, we will be able to deliver your flowers the next day.
• What do you mean by cut-off time?
Cut-off time is the latest time where we accept payment orders from you. We implement cut-off time only for flower orders or any products with flowers. Our cut-off time for next-day delivery is at 4pm Malaysian standard time. If the payment confirmation is received after 4pm, we will only be able to deliver your purchase the day after next. for more information click here - Terms & Condition
• Why can't I pick delivery time slots?
This is a feature we hope to introduce in the near future, but at our current size it is not viable yet. However if you leave a delivery note in our "comment about your order" section during check-out, then we will try our absolute best to accommodate. If we are unable to place the delivery on your requested time, we will contact you via phone call or email.
• What happens if no one is home or recipients not in office?
If the intended recipient isn't there to receive their posy, then we will do our best to contact the recipients or perhaps ensure they are left with neighbours, receptionist or in a safe place. You can leave any specific instructions for this during the checkout process, along with a contact number for the recipient.
• Can I arrange for another delivery if the recipients fail to be contacted after the first delivery?
Our free delivery will be only made once. If all means of contact to the recipient is not successful, the flowers will be sent back to our workstation and we will notify you. To re-deliver the posy, we will charge a nominal delivery fee and the original posy from the first delivery will not be replaced.
• Can I include a personalised message with my order?
Yes of course! Before the final checkout you'll be prompted to enter your message. This will be printed out on our card. We only include what you enter in your message, so if you wish to send anonymously then simply leave your name (or any other revealing details!) out of the message.
• Do I have to have an account to be able to order?
Yes! Once registered you don't have to enter your details every time you order, and it helps us to ensure that you only receive the most relevant communications from us. We also occasionally run promotions that involve crediting your account with discounts and other treats. You can login with Facebook too!
• I noticed a Facebook logo on the registration/checkout page? Can I login using my Facebook account?
Of course you can, we integrate our website with Facebook to ease your registration on our website. Please remember to check through all the details before any checkout. You can modify your personal details in the account section once you login with Facebook.
• What methods of payment do you accept?
We accept payment with all of the following providers:
- Visa
- MasterCard
- Malaysian Bank’s Direct Debit – CIMB Clicks, RHB & etc
• Can I make changes to the delivery address?
Yes you can, as long as the order has not been delivered or not in the process of being delivered out by our crew. You may request changes of address by contacting us on email or calling us.
• Can I change my delivery date?
Yes, if the order has not been delivered or not in the process of being delivered out by our crew. You may request changes of address by contacting us on email or calling us.
• Can I cancel my order?
Yes, but any cancelation should be made 48 hours before the date of delivery. There will be no refunds for the cancelled flowers/perishable items after the timeframe. We will only refund the remaining non-perishable items if you order with cancelled flowers.
• Who do I contact with any delivery rearrangements or complains?
All customer queries should be directed to our extremely helpful and friendly customer services team.
Disclaimer- Although flowers can be imported or grown in greenhouses to help make certain type available all year round, the price & availability of flowers does change throughout the year. In the event of certain supply difficulties, we will substitute any product with an alternate product of a similar style and color and equivalent value and quality
FAQ on General Items / Non-perishable items
We will provide you an estimated delivery time to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Unless there are exceptional circumstances, we make every effort to fulfill your order within [14] business days of the date of your order.
Currently we only deliver within Peninsular Malaysia, Sabah and Sarawak. We also accepts orders from international customers who are shipping to addresses in Singapore & Brunei only.
Any shipments to Singapore & Brunei may need to order through customerservice@createcrate.com.my, this is because free shipping is only available in Malaysia.
Your orders will be dispatched with Malaysia Post (Post Laju) or a reliable third party courier .
Yes of course! All you have to do is pick 3 or more items, or your total amount purchased is more than Rm500 (Ringgit Malaysia Five Hundred only), we will provide a wooden crate and wrap up your items with decorations and greeting card for free!!
Check out our Top Gift section, and the items comes with our complimentary signature wooden crate and decoration
Yes! As long as one of the condition is met, we will provide the service.
You can leave a message note during check out that you prefer to wrap in in normal mailing box.
We are unable to provide this service at the moment. You can call our customer service for more information.
Yes! You can choose our ready mix n match items that comes with complimentary crate at our top gift section. You can select according your occasion needs.
No, you can’t choose a date for delivery.
The date of delivery section is for our perishable/flowers section, and delivery is within Klang Valley only. Please check our perishable/flowers terms and condition or FAQ for more information.
Yes of course! Before the final checkout you'll be prompted to enter your message. This will be printed out on our card. We only include what you enter in your message, so if you wish to send anonymously then simply leave your name (or any other revealing details!) out of the message.
Yes! Once registered you don't have to enter your details every time you order, and it helps us to ensure that you only receive the most relevant communications from us. We also occasionally run promotions that involve crediting your account with discounts and other treats. You can login with Facebook too!
Of course you can, we integrate our website with Facebook to ease your registration on our website. Please remember to check through all the details before any checkout. You can modify your personal details in the account section once you login with Facebook.
We accept payment with all of the following providers:
- Visa
- MasterCard
- Malaysian Bank’s Direct Debit – CIMB Clicks, RHB & etc
Yes you can, as long as the order has not been delivered or not in the process of being delivered out by our crew. You may request changes of address by contacting us on email or calling us.
Yes, but any cancelation requests received will incur an administration fee of RM50.00 .
Please contact our Customer Service as soon as possible before orders are being prepared. We are unable to cancel orders that are already prepared and/or are with a courier for delivery.
All customer queries should be directed to our extremely helpful and friendly customer services team.